1. Who We Are

Where 2 Go 2025 S.L. is a Spanish travel concierge company. For the purpose of data protection law, we are the Data Controller of your personal information.

2. What Information We Collect

  • Name, email address, phone number, and postal address
  • Passport and travel details
  • Payment details (handled securely by third-party processors)
  • Special requirements (dietary, medical, mobility)
  • Technical data like IP address and browser type (via cookies)

3. How We Use Your Data

  • To process bookings and travel arrangements
  • To communicate with you about your travel
  • To personalise your travel experience
  • To send marketing communications (with your consent)
  • To comply with legal obligations

4. Legal Bases for Processing

  • Contract – to fulfil travel services
  • Consent – for optional communications
  • Legal obligation – such as tax or regulatory requirements
  • Legitimate interest – to improve and protect our services

5. Sharing Your Data

We may share your data with travel providers, booking platforms, and law enforcement where required. We do not sell your data.

6. Data Retention

We retain your personal data only as long as necessary for business, legal, or tax reasons.

7. Your Rights

  • Access, correct or delete your data
  • Withdraw consent at any time
  • Object to or restrict processing
  • Request a copy of your data in a portable format

To exercise your rights, contact us here.

8. Cookies

We use cookies for website functionality and analytics. You can manage cookie preferences in your browser settings.

9. Data Security

We use appropriate technical and organisational measures to protect your data.

10. International Transfers

If your travel arrangements involve countries outside the EU/EEA, we will ensure appropriate safeguards are in place for your data.

11. Complaints

If you have concerns, you may contact us or file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD).

12. Updates

This policy may be updated periodically. Please check back regularly for any changes.